Wheelchair users and people with restricted mobility are able to board the Citaro easily and can travel in comfort. The kneeling function in combination with a ramp or lift makes for easier boarding and alighting.

It goes without saying that the Citaro is also equipped to meet the needs of disabled persons in accordance with EU Directive 2001/85 EC. Its standard seating is complemented with wider seats for passengers whose mobility is restricted. A special wheelchair bay with a restraint system is provided while contrasting colours are used for the stop request buttons which can also be operated by the ball of the thumb.