Accident management is provided 24 hours and 365 days a year via a national network of repairers, who are monitored for cost, service and quality. The entire process is managed, from administration and paperwork through to communicating with third parties and organising repairs. When an incident occurs, the priority is to care for the driver, staying in contact throughout the whole process, providing support and communicating the progress of the vehicle. If the vehicle isn't drivable, it will be recovered to a repair facility and a courtesy car will be provided where available.

Our repairers prepare estimates, and digital photography speeds up authorisation and commencement of work. Inspections and invoice vetting by the insurance company or independent engineers is organised, so you can be confident the correct repairs are undertaken at the right price. Even problems relating to vehicle theft and recovery of uninsured losses, such as the excess charges from third party insurers are dealt with.