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Minor Damage Insurance Complaint

Minor Damage Insurance is underwritten by AmTrust Europe Limited, please contact them by calling their administrator, AutoProtect on 0871 3841167.

How do I make a complaint about AutoProtect and my Minor Damage Insurance?

If you have a problem with a service, you can write to:


AutoProtect (MBI) Limited,
Cambridge House,
Cambridge Road,
Harlow,
Essex,
CM20 2EQ


Within five working days, AutoProtect will confirm that they have received your complaint and will do their best to resolve the problem within four weeks. If they are unable to do so, they will let you know when you can expect an answer. If they have not resolved the problem within eight weeks – or if you are dissatisfied with their final response – they will give you information about referring your complaint to the Financial Ombudsman Service (if this applies to you).

Would I receive compensation if AmTrust Europe Limited was unable to meet its liabilities?

AmTrust Europe Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends upon the type of insurance and the circumstances of the claim.

Minor Damage Insurance is accepted and underwritten by AmTrust Europe Limited on behalf of AutoProtect (MBI) Limited. AmTrust Europe Limited, Market Square House, St James’s Street, Nottingham, NG1 6FG is authorised and regulated by the Financial Services Authority (FSA).

Their FSA registration number is 202189. This can be checked by visiting the FSA’s website at www.fsa.gov.ukor by contacting them on 0845 606 1234. AutoProtect (MBI) Ltd is authorised and regulated by the Financial Services Authority. FSA No. 312143

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