Mercedes-Benz UK - Existing finance customers

How can I contact Mercedes-Benz Finance?

We pride ourselves on excellent customer service. If there’s anything we can do to help you, our dedicated support team will happily give you all the assistance you need.

Just follow the link below to contact us online, or alternatively, you may find an answer to your question in our 'Frequently Asked Questions' section. For a specific query, please contact us using the details in the table below.

Finance contacts

Contact:	Phone	Opening hours
Advice on managing your finance, all end-of-finance-contract enquiries or to arrange collection of your vehicle.	0870 847 0700	Monday to Friday 8.00am - 6.00pm Saturday 9.00am - 5.00pm
To request a brochure, test drive or information about vehicles or a Retailer.	0808 156 5635	Monday to Friday 8am - 7.30pm Saturday 9.00am - 6.00pm Sunday 11.00am -5.00pm
Breakdown queries	+00 800 1777 7777* +442079757077	Breakdown assistance lines are open 24/7
Warranty / vehicle queries	+00 800 9777 7777	Monday to Friday 8.00am - 6.00pm
Service contract queries.	0870 242 6200	Monday to Friday 8.30am - 5.00pm.
If you are in arrears and would like to make a payment.	0870 241 6225	Monday to Friday 8.30am - 7.00pm Saturday 9.00am - 1.00pm
To discuss excess mileage or damage invoices associated with the return of your vehicle.	0870 240 1110	Monday to Friday 8.30am - 5.00pm
Vehicle Return Standards and returning your vehicle queries.	0870 121 0535	Monday to Friday 8.30am - 5.00pm

Insurance contacts

Contact:	Phone	Opening hours
Your Motor Insurance	0845 600 2180	Monday to Friday 8.30am - 6.00pm Saturday 9.00am - 2.00pm
Motor Insurance claims	0800 056 8806	Lines open 24/7
Payment Protection Insurance, Protection, Protection Plus or Assurance queries underwritten by Pinnacle Insurance plc: • General enquiries • Payment Protection Insurance claims / Assurance • Protection / Protection Plus Insurance claims	0870 847 0700 0870 720 0742 0870 729 6127	Monday to Friday 8.00am - 6.00pm Saturday 9.00am - 5.00pm
> Visit the Pinnacle Support website
Finance GAP and Invoice GAP Insurance queries underwritten by MAPFRE Asistencia: • General enquiries • Finance GAP and Invoice GAP Insurance claims	0845 136 8440 0845 136 8440	Monday to Friday 8.30am - 6.00pm Saturday 9.00am - 5.00pm

Our goal is to provide the highest quality of service to each and every customer, but we recognise that things do occasionally go wrong. If you have a complaint, you can view our complaints procedure here: