Mercedes-Benz UK - FAQs - At the end of your finance agreement

At the end of your finance

Q. How can I discuss my options before my agreement ends?

A. These will be highlighted in the Maturity Letter that you’ll receive six months and three months before the end of your contract. You can also view your different options in the contract end section of this website.

If you still have questions, you can contact us by:

Phone: 0870 847 0700

Q. I want to keep my car but cannot make the full final Balloon Payment. Can I re-finance this?

A: If you are waiting on delivery of your next Mercedes-Benz, we may be able to extend your agreement until your new vehicle arrives. Please contact us to discuss.

You can contact us by:

Phone: 0870 847 0700

Q. I want to keep my car but cannot make the full Optional Purchase Payment? What are my options?

Q. How much is my Balloon Payment?

A. You’ll find the answer on your contract.

Q. How much is my Optional Purchase Payment?

A. You'll find the answer on your contract.

Q. When is my Balloon Payment due?

A. If you have a Hire Purchase with Balloon Payment agreement, we will collect the Balloon Payment in the last month of your contract.

Q. When is my Optional Purchase Payment due?

A. If you have an Agility agreement, your options are flexible:

You may choose to purchase your Mercedes-Benz, by paying the Optional Purchase Payment in the last month of your contract.

Q. If I have gone past my maturity date, can I reinstate my agreement?

A. Contact Customer Services and let us know why you wish to reinstate your contract.

We’ll review your individual circumstances to find the best solution for you. Please note, there’ll be a reinstatement fee of £200 + VAT.

You can contact us by:

Phone: 0870 847 0700

Please note: Mercedes-Benz Financial Services UK Limited only accepts debit card payments over the telephone. Unfortunately we do not accept credit card payments.

Existing finance customers