After returning your car

Q. I am not happy with what the driver has put on the Vehicle Inspection Report. What should I do?

A. Call our De-fleet Team on 0870 121 0535, Monday to Friday 8:30 – 5:00pm. They’ll be happy to help you with your enquiry.

Q. I don’t agree with the invoice I've received for damage / excess mileage. Who can I contact to discuss this?

A. Contact our De-fleet Team on 0870 121 0535, Monday to Friday 8.30am – 5.00pm. They’ll be happy to help you with your enquiry.

Q. Can you remove my phone kit / decals?

A. No, all phone kits and extras must be removed prior to return.

Any holes should be repaired to our Vehicle Return Standards. We will, unfortunately, have to charge for any damage to the vehicle.

Q. I've left some items in my vehicle that I would like returned. Can you send them back to me?

A. Certainly. We’ll check the vehicle and if the items are there, we’ll be happy to send them back. Just call us on 0870 240 1110.

Q. Where does my vehicle go to and what happens to it?

A. The vehicle comes back to us and is then sold to our sister company, Daimler AG Retail. The vehicle is then sold at retail sites. If the vehicle is not acceptable for retail sale, it will go to auction.

Please note: Mercedes-Benz Financial Services UK Limited only accepts debit card payments over the telephone. Unfortunately we do not accept credit card payments.

Mercedes-Benz UK

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