Financial difficulties

Financial difficulties

Q. My account is in arrears. How do I make a payment?

A. You can make a payment over the telephone by debit or credit card or by cheque, made out to Mercedes-Benz Financial Services UK Limited. Call our Collections Team on 0870 241 6225 to discuss your account in more detail.

To make a payment by cheque please post to the following address:

Collections
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA
United Kingdom

Q. If I’m having financial difficulties, can I restructure my payments?

A. This will depend on your individual circumstances. For more information please refer to our support with financial difficulties section.

Q. Is it possible to change the term of my agreement?

A. Yes. We’ll take a look at your circumstances and identify a solution for you. We don’t offer shortened agreement terms, but you do have the option to settle your contract early. For more information please refer to general queries.

If you are interested in extending the term of your agreement, please visit our support with financial difficulties page.

Q. What should I do if I find myself in financial difficulties?

A. The most important thing is to let us know right away. We’ll explore options with you and see how we can help.

You can contact us by:

Phone: 0870 847 0700

Q. Can I restructure my contract?

A.  We'll take a look at your individual circumstances, and if we can grant you an extension, we'll send you a quote to sign and return. You can give us the information we need right now by completing the restructure your agreement form.

You can also explore your options by contacting us right away:

Phone: 0870 847 0700

Please note: Mercedes-Benz Financial Services UK Limited only accepts debit card payments over the telephone. Unfortunately we do not accept credit card payments.

Mercedes-Benz UK

Search