General queries

General queries

Q. I want to settle my agreement early. What do I need to do?

A. Let us know and we’ll calculate your individual settlement figure.

You can contact us by:

Phone: 0870 847 0700

Q. Can I have a copy of my contract?

A. You should have your counter-signed original contract, however if you have misplaced it, we'll be happy to send you another print-out free of charge.



You can contact us by:

Phone: 0870 847 0700

Q. My car has been written off or stolen. Should I stop my payments?

A. No, you need to maintain your payments and inform us of your insurance details. Your insurance company will advise you on what to do next.

Q. I wish to make a complaint about my finance agreement. Who should I contact?

A. Please visit the contact us section.

Q. Who can obtain information or amend details on my finance agreement?

A. No one can obtain information on any account without written or verbal confirmation from the contract holder. If you’d like your partner or another individual to have access to your account details, complete the add a contact person to your agreement form.

Q. I have a query regarding my credit rating. How can I get further information?

A. You can contact Experian on 0800 656 9000, Monday to Friday 9:00am – 6:00pm and Saturday 9:00am – 1:00pm, or email Equifax through their website. Please note that there may be a charge for this.

Please note: Mercedes-Benz Financial Services UK Limited only accepts debit card payments over the telephone. Unfortunately we do not accept credit card payments.

Mercedes-Benz UK

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