Direct Debit queries

Direct Debit queries

Q. When are my Direct Debit payments due?

A.That depends on what sort of agreement you have.

• Lease agreement rentals are usually collected in advance, with the first rental due at the start of your contract.
• Purchase agreement monthly payments are normally collected in arrears.

To find out the monthly date when your Direct Debits are taken, you can reach us by:

Phone: 0870 847 0700

Q. How much is my monthly payment?

A. You can find this out simply by looking at your contract under the ‘Key Financial Information’ heading. You can also find out by:

Phone: 0870 847 0700

Q. Why have I been charged an extra payment along with my first payment?

A. This is a credit arrangement fee that covers the cost of setting up and administering your contract.

Q. My Direct Debit has been rejected. Will you re-request the money from my bank?

A. Your bank will let us know that your Direct Debit has been rejected. We’ll re-present the payment required three times to your account. You will receive a letter at the same time informing you of this. If the rejection is due to a lack of funds in your account, your bank may charge you every time we request payment. You can pay the missing amount over the phone by debit card by calling 0870 241 6225.

Alternatively, you can arrange a bank transfer or pay by cheque, made out to Mercedes-Benz Financial Services UK Limited, and post to:

Collections
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA
United Kingdom

Please ensure your registration number or agreement number is provided on the back of your cheque or quoted at the point of payment in order for us to process your payment.

Q. My bank details have changed. How does this affect my Direct Debit payments?

A. You need to inform us of any changes in writing at least ten days before your next payment date. For your convenience, you can print out a Direct Debit mandate form in:

Q. What happens to my Direct Debit at the end of my contract?

A. Once all payments have been made and cleared, you’ll need to contact your bank to cancel this.

Please note: Mercedes-Benz Financial Services UK Limited only accepts debit card payments over the telephone. Unfortunately we do not accept credit card payments.

Mercedes-Benz Finance is a trading name of Mercedes-Benz Financial Services UK Limited.Registered in England No 2472364. A Daimler Company. Tongwell, Milton Keynes MK15 8BA, United Kingdom

Mercedes-Benz UK

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