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How do I make a complaint about the sale of my GAP Insurance?

Please contact the Retailer that sold you the policy.


How do I make a complaint about MAPFRE Asistencia and my GAP Insurance cover?

Finance GAP Insurance and Invoice GAP Insurance are both underwritten by MAPFRE Asistencia, please contact them by calling their administrator, MAPFRE Abraxas on 0845 136 8440.

If you have a problem with a service, you can write to:

Abraxas Insurance Administration Services Limited.
Unit 1& 2 Buckingham Court,
Beaufort Park,
Almondsbury,
Bristol,
BS32 4NF.

Within five working days, they will confirm that they have received your complaint and will do their best to resolve the problem within four weeks. If they are unable to do so, they will let you know when you can expect an answer. If they have not resolved the problem within eight weeks - or if you are dissatisfied with their final response - they will give you information about referring your complaint to the Financial Ombudsman Service (if this applies to you).

Would I receive compensation if MAPFRE Asistencia was unable to meet its liabilities?

MAPFRE Asistencia is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends on the type of business and circumstances of the claim.

Finance GAP Insurance and Invoice GAP Insurance are both underwritten by MAPFRE Asistencia Compañia Internacional de Seguros y Reaseguros, Sociedad Anonima. Registered office: Alpha House, 5th Floor, 24A Lime Street, London EC3M 7HS. Company No FC021974. Branch No BR008042. Authorised by the Financial Services Authority.

Finance GAP Insurance and Invoice GAP Insurance are both administered by Abraxas Insurance Administration Services Limited, Unit 1 & 2 Buckingham Court, Beaufort Park, Almondsbury, Bristol BS32 4NF. Authorised and regulated by the Financial Services Authority.

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