If you are experiencing financial difficulties, we may be able to restructure your agreement. So that we can help you, we first need some information about you and your preferred monthly payment or rental amount.

Simply download and print out the form below, complete it and return it to us. For your security, we cannot offer an online service for this.

We will review your situation and get back to you with our advice. If you would prefer to discuss your financial difficulties, please call our Customer Services Team.

If you receive a quote from us, you’ll need to sign and return the form. We’ll then update your account and write to you to confirm the new terms of your agreement.

By phone: 0870 847 0700

Monday to Friday 8:00am-6:00pm and Saturday 9:00am-5:00pm