When you buy a Mercedes-Benz, you know that it was designed and built to be safe, efficient and reliable. In fact, Mercedes-Benz has long been renowned for safety and innovation.

But the improvement to our vehicles doesn’t stop at the end of the design process - or even at the end of the production line. We constantly strive, through research and development, through testing and refining, to make our vehicles even better.

Given the complexity of today’s automotive technology, it’s surprising that things don’t go wrong more often. We put that down to the exacting standards that we set for design and manufacture and to the rigorous testing that we do on even the smallest components to ensure that they function in the way we intended. As part of our ongoing commitment to making our vehicles better and better, we conduct a number of service measures, some of which may affect your vehicle, often even without your knowledge.

There may, for example, be a minor flaw in a component that could, in however small a way, affect its efficiency. For the full term of a service campaign, we will replace such components for free, as a matter of course, during a vehicle’s routine workshop visit, regardless of whether the component has failed or appears close to failure. Though it is not a serious enough fault to warrant a special visit to the workshop or customer notification, we replace the part as a preventative measure, to ensure that your car continues running smoothly and efficiently.

Occasionally, faults arise that warrant a special visit to the workshop because, for example, a part’s failure may mean that the engine won’t start or that the car cannot be put into gear. In these instances and, again, for the period of the service measure, your UK Official Workshop will send a notification letter to you (assuming your contact details on their database are up-to-date). If you imported your car from the continent, the European dealer will notify you. There is no charge for these improvements and they will improve your car’s efficiency and reliability.