| Welcome to the area dedicated to UK independent workshops and independent operators.
Here you can register for access to the Mercedes-Benz Technical Assistance Centre hotline. This service is designed to support registered UK workshops in the diagnosis of complicated technical problems. Please find attached a PDF application form to complete along with terms and conditions of registration |
| Please note that a certain level of technical expertise is expected and indepth diagnosis should have been carried out prior to contacting this service. Any person requesting advice must have experience, knowledge and training, whether through training by DCUK, vocational training or otherwise, appropriate for the work being undertaken. Additionally they will have suitable workshop(s), tools and equipment appropriate to enable them to effectively carry out the tasks that they propose to use the service for. |
| Further Technical Information such as maintenance and repair instructions, parts information, software and hardware for vehicle diagnosis can be found under www.service-and-parts.net. Through this Website you can gain access to the following systems: |
 | Electronic parts catalogue - EPC net* | | Workshop Information System - WIS net* | | Up to date technical repair information for vehicles of the Mercedes-Benz and smart brands - TIPS* | | Electronic catalogue for work units and flat rates - ASRA net* | | Special tools database - E Shop* | | Original Diagnostic Equipment for Mercedes-Benz and smart - Star Diagnosis* |
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* Registration required
For information regarding available Mercedes-Benz technical training, please go to www.mercedes-benz.co.uk and follow the appropriate link to Passenger Cars, Truck, or Van and then by clicking on the Service tab you will find all the necessary information.
The above items can provide you with the information, equipment and knowledge essential to carry out effective maintenance and repair of Mercedes-Benz and smart vehicles.
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