Please contact the Retailer that sold you the policy.


How do I make a complaint about Pinnacle Insurance plc or my Payment Protection Insurance cover?

Payment Protection Insurance, Assurance, Protection and Protection Plus are underwritten by Pinnacle Insurance plc.

Please contact them for Payment Protection Insurance or Assurance complaints by calling 0870 720 0742. Or for Protection and Protection Plus call 08707 296 127.

If you have a problem with a service, you can write to the:

Customer Relations Manager
Cardiff Pinnacle
Pinnacle House
A1 Barnet Way
Borehamwood
WD6 2XX

Within five working days, they will confirm that they have received your complaint and will do their best to resolve the problem within four weeks. If they are unable to do so, they will let you know when you can expect an answer. If they have not resolved the problem within eight weeks – or if you are dissatisfied with their final response – they will give you information about referring your complaint to the Financial Ombudsman Service (if this applies to you).

Pinnacle Insurance plc is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends on the type of business and circumstances of the claim.